The Jewelry Guide & FAQ

Return and Refund Policy

 

Our return policy applies exclusively within the first 7 days after the product has been received, and only if the item arrives in poor condition, damaged, or defective. Our customer service team will review each return request and provide further instructions if the return is approved.

Conditions for Returns:

  • Returned items must be in their original packaging, including all accessories, manuals, and documentation.

  • Items must be in the exact same condition as they were delivered.

  • We will not accept items with stains, bent cards, broken seals, or ripped plastic films/wraps.

  • If the condition of the product sent back to us is not acceptable, we reserve the right to refuse a refund or exchange.

Non-Returnable Items:

  • Personalized or customized products cannot be refunded or exchanged.

  • Items purchased through third-party retailers.

  • Incorrect products purchased by the customer.

  • Products damaged due to customer mishandling.

Serenique Jewelry® reserves the right to deny any return request.

 

WHAT SHOULD I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?

 

Please contact our customer support team via email at FoodsFly225@gmail.com to initiate the return process.

Please include the following information:

  • Order Number

  • Proof of Purchase

  • Video or photo of the product to be returned (if applicable)

  • Complete shipping address

  • Phone number

In some cases, you may be asked to provide a video or photo of the defective product as proof in order to refund or replace the item.

 

HOW LONG DOES THIS PROCESS TAKE?

Return processing may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the products returned. For non-defective items, the refund excludes all shipping and handling charges.

WHEN WILL I RECEIVE MY REPLACEMENT?

Refunds will not be issued if the product does not work or arrives in poor condition upon the first delivery; instead, a new unit will be sent. If the issue persists, the possibility of a refund will be reviewed.

HOW CAN I CHANGE OR CANCEL MY ORDER?

We allow order details to be modified or cancelled within 12 hours of purchase. To do so, please send an email to our support team at FoodsFly225@gmail.com stating your order number and your request; our team will be happy to assist you.



Privacy Policy

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

 

 

 

Payment

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For a clearer overview, you may also want to read Shopify’s Terms of Service [here] or Privacy Statement [here].

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We have listed them here so you can choose if you want to opt-out of cookies or not:

  • _session_id: Unique token, sessional; Allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit: No data held; Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

  • _shopify_uniq: No data held; Expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

  • cart: Unique token; Persistent for 2 weeks. Stores information about the contents of your cart.

  • _secure_session_id: Unique token, sessional.

  • storefront_digest: Unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at Serenique Jewelry® or via email at FoodsFly225@gmail.com.

SMS MARKETING

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you place in your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send CART reminder messages via SMS.

 

Terms of Service

OVERVIEW

This website is operated by Serenique Jewelry®. Throughout the site, the terms “we”, “us” and “our” refer to Serenique Jewelry®. Serenique Jewelry® offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Serenique Jewelry®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Serenique Jewelry® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

 

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at FoodsFly225@gmail.com.

SMS MARKETING

By consenting to Serenique Jewelry® SMS marketing at checkout and initializing a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal "Do Not Call" list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number from which you received the messages. You can also contact us at FoodsFly225@gmail.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can review our Privacy Policy

 

Shipping Policy

Orders are secure and guaranteed to reach the final customer. All orders are processed the same day they are placed on our website, unless the order is registered on a holiday or weekend, in which case it will be processed the following business day. We always guarantee the delivery of your order; however, special promotions and offers may experience delays due to high demand.

Once the order has been verified, it is processed within 1–6 days and sent to the delivery address. All our products leave our facilities within 1–6 days after the order is placed. We ship to all countries via sea/freight, allowing us to provide international service.

Estimated Delivery Times:

  • Standard: 12–20 days depending on product demand.

  • Peak Seasons: In specific cases of high demand (Black Friday, Cyber Monday, Christmas, etc.) or logistical issues, shipping may take 3–4 weeks.

  • Maximum Margin: We allow a 50-day window for the product to arrive. If the order has not been delivered after 50 days, you may proceed with a refund for a lost or un-shipped order.

All our shipments are insured and include a tracking number to facilitate delivery.

Please Consider:

  • Incorrect Address: If the customer fails to provide the correct address and does not notify us within minutes of placing the order (before the package is processed), and the package cannot be delivered, there will be no option for a refund. Any subsequent shipment will be at the customer's expense.

  • Unclaimed Packages: If the customer cannot be contacted at the time of delivery, a notification will be left. If the package is not collected from the notified office within 5 days, it will be returned to the factory. In this case, the package is considered lost with no option for a refund.

  • Address Changes: Once the shipment has been processed, it is impossible to change the delivery address. Serenique Jewelry® uses external shipping companies and cannot modify the destination once the order has left the warehouse. The customer is responsible for package loss due to incorrect addresses, relocation, or similar circumstances.

  • Customs and Taxes: Factors such as logistical delays and customs clearance may affect the estimated delivery time. Serenique Jewelry® is not responsible under any circumstances for taxes, duties, or customs fees applied to the shipment. The buyer is responsible for paying any required customs value; refunds will not be processed for these charges.

  • Origin: We ship from the United States and China worldwide. For any information or concerns regarding shipping, please contact us at FoodsFly225@gmail.com. Our products are sourced from China; any design used is registered, and any resemblance to another brand is purely coincidental. We do not sell any specific brands, and we do not include logos on our products.

  • Return Shipping: For any return, regardless of the reason, the cost of shipping the item back to our warehouse is the customer's responsibility. (We will cover the shipping cost of the exchange to send the new product back to the buyer).

  • Acceptance of Terms: By purchasing from our website, you accept all the aforementioned terms. If these conditions are met, no refund requests will be processed.

 

 

Frequently Asked Questions (FAQ)

1. HOW DO I PURCHASE A PRODUCT?

Buying is so simple, it only takes 5 steps:

  • STEP 1: Choose your favorite item from our catalog, select the quantity, and click ADD TO CART.

  • STEP 2: Verify your order is correct and click CHECKOUT.

  • STEP 3: Fill in your contact and shipping information. In this step, you can enter your Discount Code if you have one. Then, click CONTINUE TO SHIPPING.

  • STEP 4: Confirm your details. If everything is correct, click CONTINUE TO PAYMENT.

  • STEP 5: Choose your payment method: Credit Cards or Cash on Delivery (COD), and click COMPLETE ORDER.

  • See? It’s that easy! Shop in just 5 steps.

2. WHAT PAYMENT METHODS ARE AVAILABLE?

You can choose between our two available methods: Credit Cards or Cash on Delivery (COD). Pretty great, right?

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order is placed, it requires a 1–6 day processing window. Our standard international shipping typically takes between 12 to 20 business days depending on product demand. During peak seasons or high-demand periods (such as Black Friday or Christmas), delivery may take 3 to 4 weeks. We appreciate your patience as we ensure your jewelry arrives in perfect condition.

4. I MADE A MISTAKE IN MY SHIPPING DETAILS. WHAT CAN I DO?

In this case, please contact us via email at FoodsFly225@gmail.com or through our direct lines: +504 9554-5463 within a maximum of 12 hours from the time of purchase. Please note: After 12 hours, your order has already entered our automated fulfillment process, and we will be unable to modify the shipping details.

5. CAN I CANCEL OR CHANGE AN ORDER?

Yes, provided you contact us within the 12-hour grace period following your purchase. After 12 hours, the items have been packed and are ready for transit, making any cancellations or changes impossible.

6. WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?

If you wish to return an item, please email us at FoodsFly225@gmail.com with your order number and reason for the return. You have 14 days from the date of delivery to request a return.

  • Return Costs: Shipping costs for returns are the responsibility of the customer.

  • Condition: Items must be unused, in original packaging, and in the same condition as received. We do not accept items with stains, broken seals, or damaged packaging.

  • Personalized Products: Custom-made items are final sale and cannot be refunded or exchanged.

7. DO MY PRODUCTS HAVE A WARRANTY?

Absolutely. If your item arrives with a manufacturing defect, we will replace it with a new unit at no additional cost. You must notify us within 14 days of receiving your package. Please note that the warranty does not cover damage caused by product misuse or improper care.

8. WHAT IF I RECEIVE THE WRONG PRODUCT OR A DAMAGED ITEM?

Please contact our support team immediately at FoodsFly225@gmail.com. Your email must include:

  • Order Number

  • Proof of Purchase

  • A photo or video of the incorrect or damaged product.

  • Complete shipping address and phone number.

9. HOW LONG DOES THE REFUND PROCESS TAKE?

Processing returns can take up to 14 business days from the day we receive the returned item at our facilities. We will notify you via email once the credit has been issued. Refunds for non-defective items exclude original shipping and handling fees.

10. WHY WAS I ASKED FOR MY ID NUMBER (DNI)?

For specific regions (such as the Canary Islands, Ceuta, or Melilla), local postal and customs authorities require a valid ID number (DNI/NIE) to process the international entry of your package.

 

CONTACTO GENERAL: